Privacy Policy - BDL Services

Privacy Policy

BDL Services

Effective Date: February 10, 2027
Last Updated: February 10, 2026

Introduction

BDL Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://bdlsvc.com/home-404061, use our services, or interact with us through SMS communications.

Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Register for an account or use our services
  • Request an appointment or consultation
  • Subscribe to our SMS notifications
  • Contact us for customer support
  • Fill out forms on our website
  • Make a purchase or transaction

This information may include:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Information: Username, password, and account preferences
  • Appointment Information: Service requests, scheduling details, appointment history
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
  • Communication Records: Messages, inquiries, and correspondence with our team
  • Marketing Preferences: Opt-in status for promotional communications

1.2 Information Collected Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, date and time of visits
  • Location Information: General geographic location based on IP address
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

1.3 SMS and Mobile Information

When you opt in to receive SMS messages from us, we collect:

  • Mobile phone number
  • Mobile carrier information
  • SMS opt-in status and preferences
  • Message delivery and response data
  • Timestamp of consent and opt-out requests

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

  • To provide, maintain, and improve our services
  • To process and fulfill your requests and appointments
  • To communicate with you about your account and services
  • To provide customer support and respond to your inquiries

2.2 SMS Communications

  • To send appointment reminders and confirmations
  • To provide service updates and notifications
  • To deliver customer support messages
  • To send marketing and promotional offers (with your consent)
  • To communicate account-related information

2.3 Business Operations

  • To process payments and prevent fraudulent transactions
  • To maintain the security and integrity of our services
  • To comply with legal obligations and enforce our terms
  • To analyze usage patterns and improve user experience

2.4 Marketing and Communications

  • To send you newsletters, promotional materials, and special offers
  • To inform you about new services, features, or updates
  • To conduct surveys and gather feedback
  • To personalize your experience with our services

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by replying STOP to our SMS messages.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

  • Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., SMS marketing)
  • Contract: Processing is necessary to fulfill our contract with you
  • Legal Obligation: Processing is necessary to comply with applicable laws
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors (e.g., Stripe, PayPal, Square)
  • SMS messaging platforms (e.g., Twilio, Bandwidth)
  • Email service providers (e.g., Mailchimp, SendGrid)
  • Cloud storage and hosting services
  • Analytics and data analysis providers
  • Customer relationship management (CRM) platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If BDL Services is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (e.g., subpoenas, court orders)
  • Requests from government or law enforcement agencies
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activities
  • Enforcement of our Terms and Conditions

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Mobile Information Sharing

We do not sell, rent, trade, or share your mobile phone number with third parties for their marketing purposes. Your mobile phone number is used solely for:

  • Sending you SMS messages you have consented to receive from BDL Services
  • Sharing with our authorized SMS service provider (such as Twilio or similar platforms) solely for the purpose of delivering text messages to you
  • Compliance with legal obligations or protection of our rights as described in Section 4.3

Our SMS service providers are bound by strict confidentiality agreements and are prohibited from using your mobile phone number for any purpose other than delivering messages on our behalf. They may not sell, share, or use your phone number for their own marketing purposes.

You retain full control: You can opt out of SMS messages at any time by replying STOP, and your mobile number will be removed from our messaging list immediately.

5. SMS Communication Privacy

5.1 Consent and Opt-In

By providing your mobile phone number and opting in to our SMS program, you expressly consent to receive text messages from BDL Services. Your consent is not a condition of purchase, and you may opt out at any time.

5.2 Message Frequency and Content

Message frequency varies based on your activity and preferences. We may send:

  • Appointment reminders and confirmations
  • Service updates and status notifications
  • Customer support responses
  • Marketing and promotional offers
  • Account alerts and important notices

5.3 Opt-Out Procedures

You may opt out of SMS communications at any time by:

  • Texting STOP to any message we send you
  • Contacting us at [email protected] or 620-314-8368
  • Updating your preferences in your account settings

After opting out, you will receive one final confirmation message.

5.4 Data Security for SMS

We implement security measures to protect your mobile phone number and SMS data, including:

  • Encrypted data transmission
  • Secure storage systems
  • Access controls and authentication
  • Regular security audits

5.5 Third-Party SMS Providers

We use third-party SMS service providers to deliver text messages. These providers are TCPA-compliant and bound by strict confidentiality agreements. They are prohibited from using your information for any purpose other than delivering our messages.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Retention Periods

  • Account Information: Retained while your account is active and for 3 years after account closure
  • SMS Consent Records: Retained for 4 years after opt-out (TCPA requirement)
  • Transaction Records: Retained for 7 years for tax and accounting purposes
  • Communication Records: Retained for 2 years after the last interaction
  • Marketing Data: Retained until you opt out or request deletion

6.2 Deletion Requests

You may request deletion of your personal information at any time by contacting us. We will delete your information within 30 days, except where we are required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

  • Right to access your personal information
  • Right to receive a copy of your data in a portable format

7.2 Correction and Update

  • Right to correct inaccurate or incomplete information
  • Right to update your contact details and preferences

7.3 Deletion

  • Right to request deletion of your personal information
  • Right to be forgotten (where applicable under GDPR/CCPA)

7.4 Opt-Out Rights

  • Right to opt out of marketing communications
  • Right to opt out of SMS messages (text STOP)
  • Right to opt out of email marketing (click unsubscribe)
  • Right to opt out of sale of personal information (we do not sell your data)

7.5 Objection and Restriction

  • Right to object to processing of your personal information
  • Right to restrict processing in certain circumstances

7.6 Withdraw Consent

  • Right to withdraw consent at any time where processing is based on consent

7.7 Complaint

  • Right to file a complaint with your local data protection authority

To exercise any of these rights, please contact us at:

Email: [email protected]
Phone: 620-314-8368

We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Storage: Encrypted databases and secure servers
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Authentication: Strong password requirements and multi-factor authentication
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Employee Training: Staff trained on data protection and privacy practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience and collect usage data.

9.2 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Collect anonymous data about website usage and performance
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity to deliver relevant advertisements

9.3 Managing Cookies

You can control and manage cookies through your browser settings. You may disable cookies, but this may affect the functionality of our website. To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

9.4 Third-Party Analytics

We may use third-party analytics services such as Google Analytics to analyze website traffic and usage patterns. These services may use cookies to collect information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately at [email protected], and we will delete such information promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

12.1 Right to Know

You have the right to request information about the personal information we have collected about you in the past 12 months, including:
- Categories of personal information collected
- Sources of personal information
- Business or commercial purposes for collecting information
- Categories of third parties with whom we share information
- Specific pieces of personal information collected

12.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

12.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell your personal information.

12.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

12.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. We may require proof of authorization.

To exercise your CCPA rights, contact us at [email protected] or 620-314-8368.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (if you have provided your email address)
  • Sending you an SMS notification (if you have opted in to SMS communications)

Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BDL Services

Email: [email protected]
Phone: 620-314-8368
Address: 8997 Kansas 14
Website: https://bdlsvc.com/home-404061

Business Hours:
Monday - Friday: By Appointment Only
Saturday: Closed
Sunday: Closed

We will respond to your inquiry within 30 business days.

16. Dispute Resolution

If you have a complaint about our privacy practices, we encourage you to contact us first at [email protected]. We will investigate and attempt to resolve any complaints or disputes regarding our privacy practices.

If you are located in the European Economic Area and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

17. Compliance Statements

17.1 TCPA Compliance

BDL Services complies with the Telephone Consumer Protection Act (TCPA) and maintains records of all SMS consent, including:
- Date and time of consent
- Phone number provided
- Method of consent (web form, verbal, etc.)
- Opt-out requests and timestamps

17.2 CAN-SPAM Compliance

We comply with the CAN-SPAM Act for all email communications and provide clear unsubscribe options in every marketing email.

17.3 GDPR Compliance

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR) and provide mechanisms to exercise your data subject rights.

17.4 CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA) and provide mechanisms to exercise your consumer rights.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.

Document Version: 1.0
Policy Owner: BDL Services
Next Review Date: February 10, 2028